Do You Match Your Clients?

Do You Match Your Clients?

Body language interpretation and marking ourselves out Often dress marks out who we are and who we believe others to be, but we have to be cautious because it is not always a reliable indicator. There are examples of this daily on the news. Unidentified...
What Does Your Attire Say About You?

What Does Your Attire Say About You?

Body language interpretation and changing priorities It serves to show, however, how our priorities change when we are physically or mentally affected. It is not only our clothing that gives us away.  People suffering from low mood, depression or mental illness, will...
What You Wear May Really Matter…

What You Wear May Really Matter…

Body language interpretation The way we dress The way we dress is often perceived as a method of body language interpretation.  But is it a reliable indicator of who and what we are? “Eat to please thyself but dress to please others.” Benjamin Franklin If you are a...
What’s Their Body Telling You?

What’s Their Body Telling You?

Read and Respond to your Clients’ Body Language… Body language can be the key to increasing your customer retention. It can lend you clues and tips to the thoughts a person is reviewing and how you may proceed. In those moments we gain our first impressions of people...
It’s What You Don’t Say That Counts!

It’s What You Don’t Say That Counts!

Don’t you want to know what your client’s thinking? What can you learn from body language and how to use it when communicating with your clients. Pay close attention to your body language signs.  Observe the body language of others carefully.  Those two pieces of...
Top 5 Strategies for Customer Retention!

Top 5 Strategies for Customer Retention!

Customer Retention! By definition successful customer retention starts with the first contact and continues throughout the entire lifetime of the relationship. A low retention rate is similar to filling a bucket with holes in the bottom — sure, you could keep piling...
Crack the Rapport Code: Top 3 Things To Do Now!

Crack the Rapport Code: Top 3 Things To Do Now!

Crack the Code… It is important to not openly mimic your subject, but match the other person’s style of speech, energy and gesture. These three ___ are the quickest things to use to enter Rapport. If he is speaking quickly, try to speak at the same sort of speed...
How to “Click” with your client Instantly!

How to “Click” with your client Instantly!

What is Rapport? Today let’s discuss rapport… what is it? And why do we need it? Some of you may think, Rapport? I know what that is. It’s easy I can do that in my sleep. But, did you know you can be in rapport with someone and not agree? And not like them? Rapport is...